Hi
Our new employee has supplied an incorrect email so they are unable to complete the onboarding as it is sending the code to an email they dont have access to.
How can I resend the onboarding request now that I have updated myob with the correct email?
Thanks Allison
Hi AllisonOzwide,
Thanks for your post, and welcome to the Community Forum.
My apologies for the late reply. We recommend updating the email address of the employee first, then going to the Manage self-onboarding invitations tab. You can check the status of an employee's self-onboarding in their employee card (Card File > Cards List > Employee tab > click to open the employee's card > Profile tab). You can see a list of all the self-onboarding invites you've sent and their status by clicking View Pending Invites on the Employee Self-Onboarding window (Payroll command center > Employee Self-Onboarding > View Pending Invites). You'll view this list in a web browser, so you might be prompted to sign in with your MYOB account details. Learn more about accessing an AccountRight company file in a web browser.
While viewing the pending invitations in a web browser (see above), click the ellipsis button to the right of the request and choose Resend invite or Cancel invite. You may check out this helpful article, employee self-onboarding for more detailed information and instructions.
Do let me know if you still need further help.
Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.
Kind regards,
Shella
