Forum Discussion

Tshero's avatar
Tshero
Member
2 months ago

No Fund Option

Hi MYOB,

 

We have a new staff who's super fund is Acenda Life Insurance.

USI:6894712340017

 

However, I am unable to find this super in MYOB Super fund list.

 

Can you please suggest what we should do 

 

Thank you

 

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi Tshero​,

    Appreciate for providing the details.  If a new employee’s super fund isn’t appearing in the  super fund list, 
    kindly double-check the USI and fund details. 

    In cases where a valid, active fund still doesn’t appear in super fund lookup, the best thing to do here is to get in touch with our support team. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl