When you open an exisiting Pay Liabilities transaction (eg for super) the 'Dated From' and 'Dated to' fields show the date from and to of the last Pay Liabilities transaction rather than the one you are looking at. eg Say I process a super payment on 10/7/23 for the period 1/4/23 to 30/6/23 then go into find transaction and open up any of them from the past they will ALL now show as being for the period 1/4/23 to 30/6/23! A couple of years ago (might be shorter) I spend quite a bit of time with Partner Support to make ensure they understood the problem and were able to replicate it on their end. They confirmed it, they were able to re-create it, they were able to see it was not a bug in the prior version and they told me it would be fixed quick smart. Why has this not been addressed and fixed?

Hi Freman, Thanks for updating us about this. We are grateful for your effort in letting us know that it is already fixed in the 2023.8 version of AccountRight. Thank you once again for your patience and understanding throughout the process. Feel free to come back to the Community Forum if you have any more questions, we are more than happy to assist. Cheers, Leneth

And for maximum comical effect the latest version 2023.9.1.7 has reintroduced the BUG! This is exacly what happened when you fixed this bug many years ago for me --> it was re-introduced a few versions later which prompted my first post in this thread. So now we are up to the triffecta for this one! ALL pay liabilities that I have looked at so far (years old ones included) have the date range 1/7/23 to 6/11/23 (todays date). You guys have to identify why you keep making the same mistake over and over again. (Perhaps a programer who doesn't quit get it, or some poorly written documentation that is causing confusion each time a dev reads it) Shocking.

PAY LIABILITIES - BUG in Pay Liabilities transactions

8 Replies

Freman
Trusted Partner
2 years ago
bump
Freman
Trusted Partner
2 years ago
appears to be fixed in 2023.8
Leneth_A
Former Staff
2 years ago
Hi Freman,

Thanks for updating us about this. We are grateful for your effort in letting us know that it is already fixed in the 2023.8 version of AccountRight. Thank you once again for your patience and understanding throughout the process.

Feel free to come back to the Community Forum if you have any more questions, we are more than happy to assist.

Cheers,
Leneth
Freman
Trusted Partner
2 years ago
And for maximum comical effect the latest version 2023.9.1.7 has reintroduced the BUG!

This is exacly what happened when you fixed this bug many years ago for me --> it was re-introduced a few versions later which prompted my first post in this thread. So now we are up to the triffecta for this one!

ALL pay liabilities that I have looked at so far (years old ones included) have the date range 1/7/23 to 6/11/23 (todays date).

You guys have to identify why you keep making the same mistake over and over again. (Perhaps a programer who doesn't quit get it, or some poorly written documentation that is causing confusion each time a dev reads it)

Shocking.
Freman
Trusted Partner
2 years ago
bump
Freman
Trusted Partner
2 years ago
Leneth_A

And here we are again
2024.1.1.4 has re-introduced the bug yet again!
Freman
Trusted Partner
2 years ago
Can I have my Tag changed from 'Trusted Partner' to 'Disillusioned Partner' :smileyvery-happy:
Princess_R
MYOB Moderator
2 years ago
Hi Freman,

Apologies for the delayed response. I've sent a private message asking further details about your issue for me to assist you better. Please don't hesitate to respond to that private message.

Please feel free to post again if you need help in the future.

Cheers,
Princess

Forum Discussion

PAY LIABILITIES - BUG in Pay Liabilities transactions

8 Replies

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