Forum Discussion

Hotrod's avatar
Hotrod
Member
1 month ago
Solved

Bank Acct with Debitcard is incorrectly set as Liability/Creditcard

Using 'MYOB Business Connected Ledger'

 

Just setting up MYOB for first time.

 

Have setup the various bank feeds including a Bank Account that has a Debitcard attached. 

 

Banking Hub the shows the Debitcard account as as Liability / Creditcard.

I want to change this to Asset / Bank.

 

Tried deleting the account in Bank Hub, but get the error 'You can't delete this account because it is being used in a bank feed.'

 

I've disabled that Bank Feed, but still get the same error.

 

How can I fix this? Thanks

  • Resolved by disconnecting Bank Feed. Then deleting account in Bank Hub & then creating new Bank Account in Bank Hub. Seems MYOB needed some time to recognize Bank Feed was inactive before permitting Bank Account deletion.

2 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    1 month ago

    Hi Hotrod,

    Appreciate you sharing the exact error, that’s really helpful. Since you’re still seeing it even after trying to delete the account, the best next step is to get in touch with our back-end team so they can dig into it on their side and help get it resolved. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

  • Hotrod's avatar
    Hotrod
    Member
    29 days ago

    Resolved by disconnecting Bank Feed. Then deleting account in Bank Hub & then creating new Bank Account in Bank Hub. Seems MYOB needed some time to recognize Bank Feed was inactive before permitting Bank Account deletion.