Forum Discussion

Hotrod's avatar
Hotrod
Member
11 days ago
Solved

Bank Acct with Debitcard is incorrectly set as Liability/Creditcard

Using 'MYOB Business Connected Ledger'   Just setting up MYOB for first time.   Have setup the various bank feeds including a Bank Account that has a Debitcard attached.    Banking Hub th...
  • Hotrod's avatar
    Hotrod
    9 days ago

    Resolved by disconnecting Bank Feed. Then deleting account in Bank Hub & then creating new Bank Account in Bank Hub. Seems MYOB needed some time to recognize Bank Feed was inactive before permitting Bank Account deletion.

Earl_HD's avatar
Earl_HD
MYOB Moderator
11 days ago

Hi Hotrod,

Appreciate you sharing the exact error, that’s really helpful. Since you’re still seeing it even after trying to delete the account, the best next step is to get in touch with our back-end team so they can dig into it on their side and help get it resolved. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

Hotrod's avatar
Hotrod
Member
9 days ago

Resolved by disconnecting Bank Feed. Then deleting account in Bank Hub & then creating new Bank Account in Bank Hub. Seems MYOB needed some time to recognize Bank Feed was inactive before permitting Bank Account deletion.

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