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Julzee's avatar
Julzee
Partner
2 months ago
Solved

Bank Feed incorrectly cancelled

My client inadvertently cancelled the bank feed with CBA, I was able to ask MYOB to reactivate in the background which they did. Perfect.

I lost 5 days of bank entries so exported just those dates I had lost and now all the transactions from the opening date of 15th January are not there.

When this happened, would the already bank feed amounts get deleted?

I am at a loss why the transactions had been dealt with and now they are gone

Anyone else had issues with a client cancelling in error and losing previous bank feed entries?

Appreciate any help

thanks Julie

  • Doreen_P's avatar
    Doreen_P
    2 months ago

    Hi Julzee,

     

    Thanks for your post.

     

    For us to be able to check bank feeds on our end, please provide us the last four digits of the serial number of the file you're having issues with as well as the last four digits of the bank account used in bank feeds.

     

    We are looking forward to your response.

     

    Best regards,

    Doreen

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 months ago

    Hi Julzee,

     

    Thanks for your post.

     

    For us to be able to check bank feeds on our end, please provide us the last four digits of the serial number of the file you're having issues with as well as the last four digits of the bank account used in bank feeds.

     

    We are looking forward to your response.

     

    Best regards,

    Doreen