Forum Discussion

Julzee's avatar
Julzee
Experienced Cover User
2 years ago
Solved

Bank Feed incorrectly cancelled

My client inadvertently cancelled the bank feed with CBA, I was able to ask MYOB to reactivate in the background which they did. Perfect. I lost 5 days of bank entries so exported just those dates I...
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi Julzee,

     

    Thanks for your post.

     

    For us to be able to check bank feeds on our end, please provide us the last four digits of the serial number of the file you're having issues with as well as the last four digits of the bank account used in bank feeds.

     

    We are looking forward to your response.

     

    Best regards,

    Doreen

Finhelp's avatar
Finhelp
Member
1 year ago

I accidentally canceled the bank feed for one of my CBA accounts. Can you please help me reconnect the bank feed again?

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    1 year ago

    Hi Finhelp,

    Our backend team is ready to assist you with this. Please reach out to them directly. You can get help through Live Chat via our virtual assistant at  MOCA  or by submitting a support case through  http://myaccount.myob.com/.

    Regards,
    Earl

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