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sharonb1's avatar
11 months ago
Solved

Prices printing incorrectly

Can someone help, when I am putting in a price on a customer's  invoice, eg $8.50, when it prints out it shows as $8.502011.  The total is correct but not a good look on the invoice plus the customers are questioning the price..  Is there anything I am doing wrong?

  • Hi, sharonb1 

     

    Thanks for your post, and Welcome to the MYOB Community Forum.

     

    Are you using a customised invoice template when printing invoices? If yes, kindly try to use the default invoice template to see if the issue will persist. Also, when printing an invoice you can have the system use 2 decimal places or up to 6 decimal places. This is done by the relevant column that you add to the invoice table on the customise form. If you use the Ex Price 2/Inc Price 2 on your customise form it will be 2 decimal places on the printed/emailed invoice whereas Ex Price or Inc Price will do up to 6 decimal places.

     

    You can see and adjust the column used on the customise form through Setup > Customise Forms > Invoices > Item > Selecting the desired form and Customise. Within the Customise Form window, you can right-click on the invoice table and select Show/Hide Columns before selecting the desired column. Kindly check The Help Article: Add tables to forms has more information on that process.

     

    Please let me know if you require any further assistance with this.

     

    Best regards,

    Doreen 

3 Replies

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi, sharonb1 

     

    Thanks for your post, and Welcome to the MYOB Community Forum.

     

    Are you using a customised invoice template when printing invoices? If yes, kindly try to use the default invoice template to see if the issue will persist. Also, when printing an invoice you can have the system use 2 decimal places or up to 6 decimal places. This is done by the relevant column that you add to the invoice table on the customise form. If you use the Ex Price 2/Inc Price 2 on your customise form it will be 2 decimal places on the printed/emailed invoice whereas Ex Price or Inc Price will do up to 6 decimal places.

     

    You can see and adjust the column used on the customise form through Setup > Customise Forms > Invoices > Item > Selecting the desired form and Customise. Within the Customise Form window, you can right-click on the invoice table and select Show/Hide Columns before selecting the desired column. Kindly check The Help Article: Add tables to forms has more information on that process.

     

    Please let me know if you require any further assistance with this.

     

    Best regards,

    Doreen 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi, sharonb1 

     

    Kindly let us know if you require further assistance with your issue. Please reach out to us, we are happy to assist.

     

    Best regards,

    Doreen

  • Celia_B's avatar
    Celia_B
    MYOB Moderator

    Hi sharonb1 

     

    We just wanted to follow up on your concern. May I know how you go about the issue? If you require additional support with this or if you need assistance in the future, please do not hesitate to post again and one of us will be here to assist you. 

     

    Thanks, 

    Cel