Cant print customised forms

Same problem for me & when I did an edit the customized form still didn’t work. 

Having the same problems with the customised forms not printing. I have also tried the minor edits with no luck. 

Also experiencing issues with in tray, slow, says not attached but is there after a few minutes. 

Hey built4purpose​ 

We are aware of some users experiencing an issue when printing or emailing invoices. A workaround available at the moment is to click into an existing form template, make a minor edit and save it to refresh the form. You can then remove the minor edit and save the form again. You should be able to email/print out without an issue after that. 

Yeh my exact same problem, there was no problems yesterday and now today, only some customised forms print and others don't for some reason??

I tried the above refresh with minor edit and doesn't work for me

We are having the same issue, can print if we go online. but not ideal.

Hi Everyone, 

Thanks for letting us know about the trouble printing your customised forms. We’re currently carrying out maintenance, which may be affecting this feature. Please keep an eye on the MYOB maintenance update for the latest progress. Once the maintenance is complete, please try printing again. If you’re still unable to print, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can further look into this.

Regards,

Sai

Any update?

We're still experiencing the problem. The link to the scheduled maintenance doesn't share any update on this issue.

Same issue here.

Printing of customised forms - Invoices etc is all OK

Have tried editing the remittance advice form as resaving - no luck

Will print to pdf however all graphics are lost.

Apparently this may be related to the fonts used on custom forms and a recent windows update.

Just changed from Calibri to Ariel in a couple of locations, saved the form and now all good