Forum Discussion

214581's avatar
214581
2 years ago
Solved

Payoll

I cannot process a payroll - AccountRight 2023.501 will not let me record a payroll and I have been on hold with MYOB support for over 2 hours - what is the probem and when will it be fixed?

  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi SariGG

     

    Thanks for the update on this.

     

    I successfully run scripts to your company file. You should be able to process payroll without any issues.

     

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth

  • Leneth_A's avatar
    Leneth_A
    Former Staff
    2 years ago

    Hi all, Thanks for your post. I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

     

    So that we can investigate this further with you, could you confirm what happens when you attempt to process payroll, do you get any error messages? Also, could you please provide a screenshot of that error when it occurs?

     


    Please don't hesitate to post again if you need help in the future.

     

    Cheers,
    Leneth

    • SariGG's avatar
      SariGG
      2 years ago

      Not the orginal poster but I am also having this issue. I get this error message

       

       

      Have been trying for 2 days now to process payroll

      • Leneth_A's avatar
        Leneth_A
        Former Staff
        2 years ago

        Hi SariGG

         

        Thanks for the update on this.

         

        I successfully run scripts to your company file. You should be able to process payroll without any issues.

         

         

        Please let me know if you need further help.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

         

        Cheers,
        Leneth

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