Forum Discussion

JcorpMelissa's avatar
JcorpMelissa
Contributing User
3 years ago

Supa credits

Hi

 

supa has been returend but with no deatils, how do i find the information on what funds didnt go through?

  • JcorpMelissa's avatar
    JcorpMelissa
    Contributing User

    HI

     

    why are supa payments showing up when they have already been paid?

     

  • Hi JcorpMelissa

     

    Thanks for your post. I'm happy to take a look into this for you, can you please send me a private message with the below details:

    • Serial number 
    • Your full name and email address 
    • Date and amount of the superannuation payment that was returned 
  • JcorpMelissa's avatar
    JcorpMelissa
    Contributing User

     

     

    AFTER 1 HOUR ON HOLD - TECHINICAN HUNG UP

     

    TODAY 1.5 HOURS ON HOLD AND YOUR SERVICE DEPARTMENT DONT KNOW THE ANSWER AS THEY ARE NOT TRAINED IN SUPA.

     

     

    HOW DO YOU GET A RESPONSE TO A MASSIVE LACK OF INFORMATION?

     

    YOUR PRIVATE MESSAGE REPLY HAS NO LINK

    HOW LONG ARE YOU EXPECTED TO STAY ON THE PHONE TO HAVE A QUESTION ANSWERED. 

    \

    \SUPA WAS PAID

    THEN RETURNED

    HOW DO YOU NOT GIVE A REPORT THAT THE SUPA DIDNT GO THROUGH?

    \HOW DO YOU REPAY IF IT HAS ALREADY GONE THROUGH BUT NOT RECIEVED.

     

    THIS IS NOT GOOD ENOUGH

    • JcorpMelissa's avatar
      JcorpMelissa
      Contributing User

      WHY IS MYOB NOT PROVDING INFORMATION ON RETUREND FUNDS

    • Melisa_D's avatar
      Melisa_D
      Former Staff

      Hi JcorpMelissa

       

      I'm sorry that you've had that experience. 

       

      In my message above the private message link is in purple and directs you to send through a direct message to myself, if this link is not working for you can you try this link. Once I have that information I can take a look into this for you.