I'm having trouble getting started with MYOB Team. After checking that the company file setup is ok, moving to the next section, only comes up with "0" employees, no results found. This was reported some weeks ago with detailed information being sent via the Chat line and I was assured someone would phone me. I decided to give it another go today as there's been a couple of updates but I'm still experiencing the same problem.

Hi Wolfie2011 Can I confirm the employees you are attempting to add - are they Salary or Hourly employees? If they are listed as Salary, they will not show on the drop down, so you would need to change them to hourly then try again. If that is not whats causing the error, I recommend going through the following Help Article and making sure every thing has been set up correctly on AccountRight: Getting started with MYOB Team. If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Hi Samara, apologies for the delay in getting back to you. I'm following the instructions in getting started with Teams and notice the first one that comes up says "click on sign on with my.myob if prompted". I've not received this prompt but had a look at the setup for online access and I can see there is a "Set user Access" which has the tickbox there for This user will sign on with a my.myob account. Before I go ahead to tick this box I just wanted to make sure I was doing the right thing?

Hi Wolfie2011 No problem. If you are not getting the "Link this User ID to your my.MYOB account" option when you open the file, then yes, going to - Setup > User Access > and ticking "This user will sign on with a my.myob account" - is the workaround for that step. Let me know how you go after completing that step, and if you need any further help. If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Hi Samara, my sincere apologies for taking such a life time in getting back to you. I can't begin to let you know what's been happening, BUT I'm back trying to set up MYOBTeam, and wondering if you can help me further. I set up the basics and now at the stage of adding in a roster. I'm using the owner of the business as the guinea pig. Can you tell me how I get the roster to the employee please, once its been created.

Hi, Wolfie2011 Thanks for getting back to us. If Roster has been created and published your employee should be able to see it through their MYOB Team app. Once an employee has been invited to use the MYOB Team app, kindly check The Help Article Using the MYOB Team mobile app to give you further information on how employees can view their Roster. Please let me know if you require any fiurther assistance with this. Best regards, Doreen

Team | MYOB Community

16 Replies

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Doreen_P
MYOB Moderator
2 years ago
Hi, Wolfie2011

Thanks for updating us.

We truly appreciate your prompt response. Please let us know how it goes. We are eager to hear back from you.

Best regards,

Doreen
Wolfie2011
Trusted Cover User
2 years ago
Hi Doreen, sadly I didn't have any luck with the emails getting to the employees to sign onto teams. I'm not really sure what to do next? Is there any other advice you can give me?
Doreen_P
MYOB Moderator
2 years ago
Hi, Wolfie2011

Thanks for updating us about this.

Since you were able to follow the steps provided in The Help Article, but the employees did not receive the email invitation to log in to the MYOB Team app. At this point, we highly recommend checking with your IT person if the MYOB email address is blacklisted, which causes the employees not to receive the email invitation.

Please let us know how it goes.

Best regards,

Doreen
Doreen_P
MYOB Moderator
2 years ago
Hi, Wolfie2011

Please let us know if you still need further assistance with your concern. Don't hesitate to reach out to us. We are delighted to assist you.

Best regards,

Doreen
Wolfie2011
Trusted Cover User
2 years ago
Hi Doreen, my apologies for the delay. I'm still waiting to hear back from my client as to his employees receiving the invitation email. I know he has received it and that's a great relief. Sadly he's a bit preoccupied as he's a baker and has the unenvieable job of starting work at 2am! I'll certainly be back in touch to let you know how it goes as I'm keen for all my clients to starting using the app.
Doreen_P
MYOB Moderator
2 years ago
Hi, Wolfie2011

Thanks for updating us.

Please don't hesitate to reach out if further assistance is needed. We are delighted to assist you.

Best regards,

Doreen

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Team

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