Budgets

Hi Multitrade,

I understand the need to manage your budget across different platforms. Right now, our app is set up so that budget info stays on the platform where it was created. If you made a budget in the browser version, you'll only find it there, and the same goes for the desktop version.

For more info, you can also chat with our virtual assistant, MOCA, on our website. If MOCA can't assist, you'll be connected to our live chat team automatically through myaccount.myob.com.

I see how this affects your business operations. If you have ideas for improvements, you can suggest them on our Ideas Exchange board. Feel free to start a new thread if you need any other assistance.

Thanks,
Genreve

I made the budget in the desktop version and that is where I can't see it.

Hi Multitrade,

Thank you for clarifying that. This seems to be an unusual occurrence, to check this you may need to visit help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. Use MOCA for immediate queries and assistance. If MOCA can't help, you'll be automatically directed to our live chat team, as this needs further troubleshooting and testing. 

In the meantime, feel free to create a new thread if you need any other help.

Thanks,

Genreve

I'm experiencing the same issue.  Created in desktop version, I can run reports, but can't see the data when I go back into budgets.  Was there a solution provided for this?

Did you get a solution to this issue, I'm having the same problem?

Hi ToddH

Yes my issue was solved by MYOB.  I had to get tech support to fix the problem.

Hi Toddh,

We may need to investigate this issue on the backend. Could you please provide the last four digits of your serial number and your Company File ID? Thank you!

Looking forward to your response.

Regards,
Earl