I've just been advised that as a loyal user and recommender of MYOB since the 1990's, because my serial number is a "professional partner" serial number it will be cancelled and my client's data files will become "read only" meaning I'll be unable to provide my bookkeeping services any longer unless I upgrade them all to "online".My clients have specifically instructed me that I am not to put their data online. To add insult to injury other clients who have the desktop version V19.16 will be able to continue using their data files and confirm when required as they're not "professional partners" and their serial numbers arent affectedHas anyone else been advised who needs to remain active and on the desktop version

Hi everyone - truly appreciate all your comments and ideas. In the case of one of my clients, their company accountant has over-ruled my concerns and insisted they put their data online. So-be-it. I'm tired of trying to point out the shortfalls of the online version. As for my other clients, I'm still happily using V19.16 desktop version and will do so for as long as it lets me confirm automatically. For those with employees I use the online version for their payroll only. Sure - it means double entry in STP2 compliant version and 19.16 but happy to do this to keep their data where they want it. I was told by MYOB in no uncertain terms my 19.16 would reach end of life in December and whilst I have no data online, I wont be able to confirm my files anymore. I'll address that for all my other clients when it happens. Totally disappointed that after some $24k spent in membership and subscriptions since around 2003, MYOB has abandoned small bookkeepers and BAS agent like myself. I promoted and recommended the product to my clients, but never purchased for them and on-sold. That's not the way I run my business.

HI mistyben I hear you!. I, like yourself, I have promoted and recommended MYOB since 2001. I was an authorised reseller, but preferred to have them purchase their own directly, rather than through me. I also don't run my business to profit from software recommendations (even though I also run a computer store). I suspect that MYOB have earned literally thousands of dollars from my recommendations over the years. There is really no reason for them to stop allowing bookkeepers to use old MYOB. I also know many accountants who ask me to assist when they have a client bring in an old MYOB v18 file or similar.I also agree that the online version of MYOB has shortfalls; many, many shortfalls! It is unfortunate that you use the MYOB payroll offering for the client with payroll as there is totally legal 3rd party software that will suck the STP figures out of any MYOB file and report directly to the ATO. MYOB tried to shut it down at the start, but I suspect that someone advised MYOB that using 3rd party software with MYOB is actually NOT illegal. It is STP Creator by Namich Software. It was developed in conjuction with Michael from FGH tables I believe.. South Australian business for Australians! Very reasonable price and I had one client with about 250 complex pay employees who loved it. The FGH tables company also supply a confirmation tool for MYOB. FGH are careful to ensure that they only supply genuine users like yourself and I. We have a valid license agreement that is not being honoured by MYOB. They refuse to sell to anyone they think is just trying to use a pirate copy of MYOB. I recommend them highly to assist you in December. cheersLiz

Hi Lizthanks for your comments below. You prompted me to search back in my archives and I found where i purchased the MYOB program with my credit card back in December 2003.

Hi Liz_A and mistyben It all depends on the serial number. The outright purchase in 2003 would have been well before the current 12 digit serial number. A registration number would have been provided (and from memory these did not have a file limit). The registration number would have eventually been replaced by a 12 digit serial number. This serial number would retain its perpetual status. Hopefully this was the serial number ending in 6920. If not and a new Professional Partner serial number was issued ending 6920, this serial number may not have the 'perpetual' status. This could explain the difference in responses by different MYOB sections. RegardsGavin

Hi DF5 When some-one offers you something for free, you should always ask want it is going to cost you or what the catch is. Companies like MYOB don't generally give things out for free. They are there to make money. Take a read here. Speculation is that one day MYOB will tell you that if you want to continue to use their software, the company file 'must' be online and you 'must' use the browser access. Under AR2018 you had a right to use the company file offline in perpetuity. Under AR2024 you do not. RegardsGavin

MYOB desktop version | MYOB Community

69 Replies

Beach
Experienced Cover User
7 months ago
thanks -The reply I received was after my second attempt to lodge a support case - not the first one.

Also, the link I included actually states that I can cancel before then, so long as happy to pay the remaining of the 6 months discounted price. I was wanting to cancel now as I will most likely be away in the last few weeks of Christmas, so want to cancel now so that I don't forget.
Beach
Experienced Cover User
6 months ago
Mike_MYOB Do you have any progress yet on this? I still have the file sitting in my 'client files' list. I really need it gone and the issue finalised. The 'response' essentially said that I am stuck with the file for 12 months... which is why I raised the issue here.
Mike_MYOB
Community Manager
6 months ago
Good morning Beach , I can confirm that the team will be actioning your request in line with the T&Cs.
Your original case 02417037 will be reopened, the file cancelled and a charge of $25 for the remaining 5 months will be applicable.
The team will contact you via the original case soon (if not already)
Thanks, Mike
Beach
Experienced Cover User
6 months ago
Good morning Mike_MYOB

Thank you. Nobody has contacted me as yet, but I will give it a week.

Thanks again - everybody else was passing the buck and telling me I couldn't cancel.

cheers

Liz
Beach
Experienced Cover User
6 months ago
Mike_MYOB

It is now 3rd August and my file has still not been cancelled and I was charged $5 again for the month.

cheers,

Liz
Mike_MYOB
Community Manager
6 months ago
Good morning Liz ( Beach ),
Thank you for following up and letting me know that this hasnt been done.
I'm sorry that this hasnt been actioned for you yet, I have followed up again with the team this morning and will hope to get a resolution for you asap
Regards, Mike
Beach
Experienced Cover User
6 months ago
Many thanks Mike_MYOB

I suspect you might be the only person at MYOB who actually gets things done.

cheers,

Liz
Beach
Experienced Cover User
6 months ago
Hi Mike_MYOB

I was gong to start a new topic in regards to the TPAR report, but I don't appear to have the 'start new topic' function. Has someone 'tweaked' my account so that I cannot start a new topic?

cheers,

Liz
Beach
Experienced Cover User
6 months ago
thanks Mike_MYOB

Forum Discussion

MYOB desktop version

69 Replies

Looking for something else?

Related content

Online vs Desktop version for budgets

Using a browser file on Desktop Version

Myob Version

MYOB Payroll Version 2023.1

MYOB Business Pro Desktop app

Desktop to business lite online

Attachments in Web browser not visible in desktop version

MYOB Old Version