Invoice numbering is broken

Question

Over a year ago an "upgrade" ruined our invoice numbering system. Over night our webstore invoices are uploaded to MYOB. These invoice numbers start with Nxxxx. When we do in store sales it is important to us that the invoice numbering is different. Instead the number sequentially increasing from the last invoice number, we are faced with an Nxxx number from the overnight import. I pointed this out and it never got fixed.

Our work around for this is making up a new daily number like AB001 at the start of each day and then MYOB does AB002 etc.

NOW, with the inactivity "blurred screen of extreme annoyance" procedure, the invoice numbering reverts back to AB001 when you log back in. Not back to AB00x

Our lives are increasingly being made difficult by the incremental degradation of what used to be a decent piece of software.

As soon as silly season is over, we will be looking elsewhere for a new accounting package.

MYOB does not listen to its customers

mike_james · Answer

Hi perkyone, I had a similar issue with a client's imported purchases recently. I found that adding a suffix to the external order number (eg xxxxN) does not affect MYOB's internal sequence. Would that be an option for your webstore invoices?

perkyone · Answer

Hi Mike,Thank you for that tip.&nbsp; I will see if that can be done.&nbsp; It would alleviate a daily headache we have been having for over a year now.

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Invoice numbering is broken

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