Banking Reconciliation Report - Spend/Receive money transactions not showing up in reconciliation screen, but showing as outstanding on reconciliation report

Hi T_Taylor,

Thanks for the detailed information about your reconciliation issue. Please ensure that the dates of the spend/receive money transactions fall within the reconciliation period for July 2024. Transactions outside this date range will not appear on the reconciliation screen. I would also suggest trying to reconcile at a future date. Here are the steps to follow.

• Banking > Reconcile accounts.
• Choose the bank account.
• input bank statement date (31/12/9998).
• Copy the calculated statement balance to the closing statement balance.
• Click the button Reconcile.
• Click undo reconciliation.

If these steps do not resolve the issue, make sure to reach out to our support team directly for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

Kind regards,

Shella