Forum Discussion

CCrowe's avatar
CCrowe
4 months ago

Invalid Fingerprint (100014)

I have downloaded MYOB Accountright onto my new computer and uploaded my company file, an error message of Invalid Fingerprint (100014) keeps coming up and I'm unable to log in.  Would anyone know h...
Gail207Martinez's avatar
Gail207Martinez
4 months ago

Hello!

To fix the “Invalid Fingerprint (100014)” error in MYOB AccountRight, close the program and download the AccountRight Hotfix Tool from MYOB’s support page. Extract and run the tool as an administrator, apply the hotfix to your company file, and then reopen AccountRight.

Hope this helps!

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