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SSdunedin's avatar
SSdunedin
8 months ago

Invalid fingerprint

We have a read only version of MYOB and can no longer access it.  Not sure if this is because of the new update of MYOB that came out last week.  When I click on "View error details" it says invalid fingerprint.  How do I fix this so we can view the file?  If I click on restart Account Right I get the same error

 

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi ballens,

    Thanks for your post, and my apologies for the late response. 

    Thank you for sharing your suggestion. I've transferred this post to our product ideas page so that our developers can review it, and there's a possibility it may be included in a future update. If you have additional queries, feel free to start a new post, and we'll be delighted to assist you.

    Regards,
    Earl

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We have a read only version of MYOB and can no longer access it.  Not sure if this is because of the new update of MYOB that came out last week.  When I click on \"View error details\" it says invalid fingerprint.  How do I fix this so we can view the file?  If I click on restart Account Right I get the same error

 

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We have a read only version of MYOB and can no longer access it.  Not sure if this is because of the new update of MYOB that came out last week.  When I click on \"View error details\" it says invalid fingerprint.  How do I fix this so we can view the file?  If I click on restart Account Right I get the same error

 

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Invalid fingerprint","moderationData":{"__ref":"ModerationData:moderation_data:889379"},"body":"

Data Hot Fix

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"14","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-02-24T16:01:23.418+11:00","lastPublishTime":"2025-02-24T16:01:23.418+11:00","metrics":{"__typename":"MessageMetrics","views":136},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:PartnersGroup/community:myobboard:AccountEdge/message:876599/message:889379","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:347603":{"__typename":"User","id":"user:347603","uid":347603,"login":"Dgmeinsider1","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-09-09T03:42:01.426+10:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":null,"entityType":"USER","eventPath":"community:myob/user:347603"},"ModerationData:moderation_data:878613":{"__typename":"ModerationData","id":"moderation_data:878613","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:878613":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:347603"},"id":"message:878613","revisionNum":2,"uid":878613,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountEdge"},"parent":{"__ref":"ForumTopicMessage:message:876599"},"conversation":{"__ref":"Conversation:conversation:876599"},"subject":"Re: Invalid fingerprint","moderationData":{"__ref":"ModerationData:moderation_data:878613"},"body":"

Invalid fingerprint
We have a read only version of MYOB and can no longer access it.  Not sure if this is because of the new update of MYOB that came out last week.  When I click on \"View error details\" it says invalid fingerprint.  How do I fix this so we can view the file?  If I click on restart Account Right I get the same error

 

The \"Invalid fingerprint\" error in MYOB typically points to an issue with file integrity or software credentials, often occurring after an update. To resolve this, first ensure that you have the latest version of MYOB installed. Restart your computer and try dgme accessing the file again. If the problem persists, check if you have a backup of the file from before the issue began, and consider reaching out to MYOB support for further assistance. If necessary, you might also try uninstalling and reinstalling MYOB, ensuring you have a backup of your data beforehand.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-09-09T03:50:55.572+10:00","lastPublishTime":"2024-09-09T04:01:38.917+10:00","metrics":{"__typename":"MessageMetrics","views":407},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:PartnersGroup/community:myobboard:AccountEdge/message:876599/message:878613","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:62":{"__typename":"Rank","id":"rank:62","position":4,"name":"MYOB Moderator","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:292938":{"__typename":"User","id":"user:292938","uid":292938,"login":"Princess_R","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-02-01T12:41:52.857+11:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/custom/Rectangle_22-1706588706059.png?time=1712840915000"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:myob/user:292938"},"ModerationData:moderation_data:876603":{"__typename":"ModerationData","id":"moderation_data:876603","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:876603":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:292938"},"id":"message:876603","revisionNum":1,"uid":876603,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountEdge"},"parent":{"__ref":"ForumTopicMessage:message:876599"},"conversation":{"__ref":"Conversation:conversation:876599"},"subject":"Re: Invalid fingerprint","moderationData":{"__ref":"ModerationData:moderation_data:876603"},"body":"

Hi SSdunedin,

\n

 

\n

Welcome to the Community Forum!

\n

 

\n

I see you're having trouble accessing your file. No worries, I'm here to help! To fix this, please check out this thread  and follow the steps mentioned in it.

\n

 

\n

Feel free to get in touch if you need more help.

\n

 

\n

Cheers,

\n

Princess

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