Forum Discussion

Marks1's avatar
Marks1
Member
1 year ago

invalid fingerprint 1000014

Cannot access offline file after upgrading says fingerprint issue ive tried sorting it but still cannot access 

 

Thanks

1 Reply

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    1 year ago

    Hey Marks1​ 

     If you're operating an offline file, you'll most likely need to download the AccountRight hotfix tool to resolve it. We've published step by step instructions, alongside a link to download the hotfix tool onthis page!