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Marks1's avatar
Marks1
Member
6 months ago

invalid fingerprint 1000014

Cannot access offline file after upgrading says fingerprint issue ive tried sorting it but still cannot access 

 

Thanks

1 Reply

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    6 months ago

    Hey Marks1​ 

     If you're operating an offline file, you'll most likely need to download the AccountRight hotfix tool to resolve it. We've published step by step instructions, alongside a link to download the hotfix tool onthis page! 

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