Forum Discussion

Marks1's avatar
Marks1
Member
5 months ago

invalid fingerprint 1000014

Cannot access offline file after upgrading says fingerprint issue ive tried sorting it but still cannot access 

 

Thanks

1 Reply

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    5 months ago

    Hey Marks1​ 

     If you're operating an offline file, you'll most likely need to download the AccountRight hotfix tool to resolve it. We've published step by step instructions, alongside a link to download the hotfix tool onthis page! 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.