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Marks1's avatar
Marks1
Member
5 months ago

invalid fingerprint 1000014

Cannot access offline file after upgrading says fingerprint issue ive tried sorting it but still cannot access    Thanks
AmandaMYOB's avatar
AmandaMYOB
MYOB Moderator
5 months ago

Hey Marks1​ 

 If you're operating an offline file, you'll most likely need to download the AccountRight hotfix tool to resolve it. We've published step by step instructions, alongside a link to download the hotfix tool onthis page! 

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