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nzfarrier's avatar
nzfarrier
30 days ago

Invoice App

I have just up graded my phone to a fold 6, Now i cant get the Invoice app to open up fully before it closes, does anyone have the same issue

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    30 days ago

    Hi nzfarrier , 

     

    I see you need help with using the Invoice app in your Fold 6 phone. In my understanding, since the Fold 6 is a new device it may not be compatible with the invoice app yet. The phone may need a couple of security updates before it opens older apps. Additionally, I recommend uninstalling, reinstalling the invoice app, and restarting the phone to see if it will make any difference. 

     

    Let us know if you need any other help.

     

    Thanks,

    Genreve

    • nzfarrier's avatar
      nzfarrier
      30 days ago

      Hi

       I've reinstalled 3 or 4 times

       Still not working . 

      What do you mean by security updates??. Thanks for your help

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        26 days ago

        Hi nzfarrier , 

         

        Security updates are innate to any device. It just contains software updates for bug fixes or improvements. This is just my general experience though. For now I recommend using an older device for the invoice apps and retrying it with in your new phone in later date. 

         

        Feel free to create a new thread if you need any other help.

         

        Thanks,

        Genreve