Forum Discussion

nzfarrier's avatar
nzfarrier
2 months ago

Invoice App

I have just up graded my phone to a fold 6, Now i cant get the Invoice app to open up fully before it closes, does anyone have the same issue
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 months ago

Hi nzfarrier , 

 

I see you need help with using the Invoice app in your Fold 6 phone. In my understanding, since the Fold 6 is a new device it may not be compatible with the invoice app yet. The phone may need a couple of security updates before it opens older apps. Additionally, I recommend uninstalling, reinstalling the invoice app, and restarting the phone to see if it will make any difference. 

 

Let us know if you need any other help.

 

Thanks,

Genreve

  • nzfarrier's avatar
    nzfarrier
    2 months ago

    Hi

     I've reinstalled 3 or 4 times

     Still not working . 

    What do you mean by security updates??. Thanks for your help

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      2 months ago

      Hi nzfarrier,

       

      Thank you for your patience. Could you please let us know if you are seeing any specific error messages when using the invoice app? This will help us understand the issue better and provide a more accurate solution.

       

      Regards,

      Sai

       

      • nzfarrier's avatar
        nzfarrier
        2 months ago

        Hi

         No there's no error codes . It goes to open then just closes

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 months ago

      Hi nzfarrier , 

       

      Security updates are innate to any device. It just contains software updates for bug fixes or improvements. This is just my general experience though. For now I recommend using an older device for the invoice apps and retrying it with in your new phone in later date. 

       

      Feel free to create a new thread if you need any other help.

       

      Thanks,

      Genreve