MYOB Capture App not appearing in iOS app store

I’m having a similar problem. 
How long before this app is fixed please?

Still not working. 

Can we please get a refund/rebate for the time that we are subscribed for and your product isn’t working. 

We are paying for a service and you are not delivering that service. Therefore under Australian competition and consumer law we deserve a refund/rebate.

My invoice app hasn’t worked since Christmas, apparently you know about the issue and are working to fix that too.

Myob is starting to look like Monty Python’s cheese shop sketch.

Dan

Hi MYO Team, 

I have had same problem as Jodi; the app wasn’t working. I uninstalled but then found there was no Capture app available in the App Store. 

simon kelly

Hi Genreve_S,

We appreciate the update and the link to check further updates on the Status page - but why is the status of this issue showing as UP? Should it not be AFFECTED or DOWN? 

How much of a priority is this to MYOB, when the update states it will be within the "coming months"?

I am sure I speak for many users when I say that I am concerned the release of the updated app may be deemed irrelevant and not eventuate. 

This is disruptive to many customer's workflow, please don't underestimate how many of us rely on the Capture app as part of our standard procedure. I am sure if MYOB  will check the download numbers in the app store, they will see how many users there really are. Please do not let the small number of customers who actually use the Community and comment on threads such as this, cause MYOB into assuming this app is not an important part of their product offering to their customers. 

YES, there is a workaround in that we can use the web platform to upload screenshots and photos. HOWEVER, this must NOT be considered a fix or suitable alternative. Here is a crude summary to demonstrate:

Capture App =

-Fast!
-Stay logged in without auto log out, security issues or 2FA

-Can be set up on employee's device without them needed to log into web platform to upload a single receipt

-Images are automatically converted to scan style and auto cropped - very simple and professional, legible for accountant to check and keeps sizing as large as possible for attachments in MYOB

Web Platform In Tray Uploads = 
- Cumbersome
-Must log in every time, 2FA, log in times out if need to multi-task
-Cannot be set and go employee's device, inconvenient or impossible for one off receipts and off site uploads
-The "photo" option is just that - a photo of the document, which is not automatically cropped or given a professional scanned quality which was standard in the Capture app. It makes the fine print less legible when viewing attachments in MYOB. 

PLEASE, MYOB,  don't let our Capture app fall through the cracks! Please keep the reinstatement of the Capture app a priority on the tech table! 

Thank you.

Hi Amanda,

Thank you for your reply, I appreciate your time. 

I have since been able to log in on my mobile device's browser to upload images of the hard copy invoice we receive, however I will note the app is much cleaner as it is quick and simple to adjust the borders and it automatically cleans up the image to look like a scanned document, whereas the photo option in the browser is just a photo. 

Hopefully the Capture app is up and running and available on the app store as soon as possible, as it is a fantastic app usually! 

With all the import and in tray difficulties today, has taken me a very long time to do what I would usually do in a couple of hours. I am sure there are many others in the same boat, and I am sure MYOB is working hard to fix it. 

Thank you once again for your reply. 

I have had exactly the same experience.

Peter Derrick

I am right that the problem still has not been fixed.

HI Amanda

I have also had a clients employees that send their receipts in for reimbursement have this same issue

It is very disruptive to have a service that we fully invest in that then doesnt work and we have to find ways around it

I agree with Jozi, the app is much cleaner, quicker and simple as it sends the receipts right to where we need them

Can you please send out an alert as soon as this is fixed

Thanks

Susan

Yes I am having the same issue . I deleted the app as it was not working properly. I went looking for it in the App Store snd it was not there!

very annoying how much longer before it is back??

Hi - exactly the same experience here - it is super frustrating - PrueMYOB​ is it possible to get a time estimate of how long before it will available for redownloading?