Capture not working?

Hi queenoflaundry, 

Looks like that scanning’s still playing up, even after tweaking the purple box in the app. Maybe try logging out and back in, sometimes that does the trick. If it’s still being stubborn, a quick reinstall might help.

If you’re still having trouble, just pop a support ticket through MyAccount, or jump on live chat with our team using MOCA, and we'll have a deeper look.

Regards,
Genreve 

We have had the same issue, uninstalled the app and tried to reinstall and cannot find this at all in the App Store?

I’m having the same issue - it’s working periodically - getting this error - it’s driving me nuts ! 

Have done a reinstall - didn’t help 

Hi ALl, 

The MYOB Capture app is currently not compatible with the latest iOS version and has been temporarily removed from the App Store while we work on an upgraded release. We're actively developing a solution, and expect to have an updated version available for iOS users in the coming months. We'll make sure to provide updates once the new release is ready.
 

In the meantime, you can still upload invoices or receipts from your iOS device by visiting app.myob.com and using our web platform. For the latest information and updates, please check our status hub page. https://status.myob.com/

We apologise for any inconvenience this may cause, and appreciate your patience and understanding.

Regards,
Earl