Capture

Hi eftl,

Thanks for raising this. I can see MYOB Capture isn’t working as expected. Please try restarting your device and check that its operating system and the MYOB Capture app are up to date. If the issue continues, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can investigate this with you.

Regards,

Sai

Hi eftl

I have just come across the same problem and have a Samsung S25.  I have just installed MYOB Assist: Invoice & Capture and it is working well.  Delete the old Capture App first then download the new one through the Play Store.

Hi Shirley - thanks for your response.  Are you in Australia or NZ?  

Hi, I'm also interested as I'm in NZ on Samsung 25, have deleted Capture App and having same issues - can't download Capture and can't find Assist app to download. 

Hi eftl I am in Australia and just re-read your initial message so maybe NZ cant install yet, what a pain shouldnt be this way

Hi Hi_Ursula,

I can understand why customers using the Capture app would be keen to move to Assist in NZ. At the moment, there isn’t an option for MYOB Assist in NZ. 

For now, the alternative is to upload documents manually through Uploads/In Tray, or use email forwarding to send files in directly.

You can find the steps here: https://www.myob.com/au/support/myob-business/purchases/working-with-in-tray-documents?productview=Browser

Regards,
Genreve

Genreve

We aren't keen to move to Assist - what we are keen for is to retain Capture until there is a viable alternative available in NZ, whether that is Assist or not.  Not sure if it's just Samsung users affected, or all new phones - hopefully there is some priority to get this issue sorted.