Forum Discussion

eftl's avatar
eftl
Experienced User
20 days ago
Solved

Capture

A staff member has just purchased a new phone - she is now locked out of Capture to record receipts.  The advice online is that MYOB is phasing out Capture to be replaced with MYOB Assist.  There is ...
  • AmandaMYOB's avatar
    AmandaMYOB
    19 days ago

    Hi all!

    We’ve resolved the issue affecting some MYOB Capture app customers in New Zealand using Android devices.The latest version of the app includes a fix for the incorrect message saying, “This version is not valid anymore. Please update to the latest version.”To get the fix, update the MYOB Capture app to the latest version in the Google Play Store.

Shirley_12's avatar
Shirley_12
Cover User
20 days ago

Hi eftl

I have just come across the same problem and have a Samsung S25.  I have just installed MYOB Assist: Invoice & Capture and it is working well.  Delete the old Capture App first then download the new one through the Play Store.

  • eftl's avatar
    eftl
    Experienced User
    20 days ago

    Hi Shirley - thanks for your response.  Are you in Australia or NZ?  

    • Shirley_12's avatar
      Shirley_12
      Cover User
      20 days ago

      Hi eftl I am in Australia and just re-read your initial message so maybe NZ cant install yet, what a pain shouldnt be this way

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