Hey everyone.
The MYOB Capture app is back on the app store and available for download. Thank you all for your patience whilst we worked to resolve this. If you have any questions, please reach out.
Hey Jozi
We were made aware that the app wasn't working properly. We are in the process of resolving those issues and can confirm it will appear back in the app store once fixed. Sorry for the inconvenience caused in the meantime, I will make sure to update you as soon as I have more information.
In the meantime, you’ll still be able to upload receipts securely to your in-tray/uploads via the browser.
Cheers, Amanda.
Still not working.
Can we please get a refund/rebate for the time that we are subscribed for and your product isn’t working.
We are paying for a service and you are not delivering that service. Therefore under Australian competition and consumer law we deserve a refund/rebate.
My invoice app hasn’t worked since Christmas, apparently you know about the issue and are working to fix that too.
Myob is starting to look like Monty Python’s cheese shop sketch.
Dan
Hi DanTopRung,
Sorry you’ve had such a tough time with the MYOB Capture and Invoice apps, it’s the last thing we want for you and your business. The apps MYOB offers are add-ons and aren’t part of your subscription. As such, we can't consider refunds or rebates for the app being unavailable. The good news is, our team’s on it and working to get things back up and running. We will be releasing a replacement to the capture app in Australia this year, but we will also be making sure that the current app is returned to the app store for our New Zealand customers and anyone else needing access to it. We don’t have a launch date for the fix just yet. As soon as we have any news, we’ll make sure to share updates right here in the forum.
Cheers,
MYOB
Is this replacement app the one that is going to cost me $567 per year ?
https://www.myob.com/au/pricing
I don't think the Capture app should be considered an add-on, it's been an essential part of MYOB essentials for many years and was touted as a feature of essentials.
You can't use the app by itself without using a MYOB subscription, therefore the app forms part of the product we're paying for, it's an app that can be optionally downloaded and used by those people wanting that convenience.
Hey MrBlob197
The app you've linked is the MYOB Solo app which is designed to be an all in one app for sole traders to manage their business. The replacement app we are planning on releasing will replace our existing Capture and Invoice apps, bringing their functionality together into one streamlined mobile experience. You will not need to pay additional subscription charges to use it, it will be included with your existing MYOB subscription.
