Forum Discussion

Contributing User

11 months ago

Solved

MYOB Invoice App

Hi,

Is anyone else having problems getting into the MYOB Invoice App. I open the app and enter my log in details and get a green tick appear on the screen and then nothing else happens. My business partner has tried it on his device and gets the same result. I'm using an iPhone 14 Pro with IOS version 18.1.1.

Thanks

Shella_A
11 months ago
Hi all,

To make the most of the recent upgrade, make sure you have the latest version by using the links to the App and Google Play store on our website www.myob.com/au/myob-apps/myob-invoice. Once there you should see an option to update.

If you've done this and the MYOB Invoice App is not loading, please try removing the App Cache and then Uninstall & Reinstall it. Sometimes the Cache from the old App version can confuse the new version, removing it all and starting again from a clean state can help clear it out.

Cheers,

Shella

5 Replies

Jude_pf
Contributing Cover User
11 months ago
Yes been an issue in our store iPad for a few days
Gail65
Member
11 months ago
Yes, we are experiencing the same issue - unable to invoice on an iPhone.
Shella_A
MYOB Moderator
11 months ago
Hi all,

To make the most of the recent upgrade, make sure you have the latest version by using the links to the App and Google Play store on our website www.myob.com/au/myob-apps/myob-invoice. Once there you should see an option to update.

If you've done this and the MYOB Invoice App is not loading, please try removing the App Cache and then Uninstall & Reinstall it. Sometimes the Cache from the old App version can confuse the new version, removing it all and starting again from a clean state can help clear it out.

Cheers,

Shella
CandyFloors
Member
10 months ago
Will deleting app loose and invoices and quotes previously done on this app??
Shella_A
MYOB Moderator
10 months ago
Hi there CandyFloors,

Deleting the app will not cause you to lose any invoices or quotes previously done on the app. The data is stored in your MYOB account, not on the app itself. When you reinstall the app and log back in, all your data, including invoices and quotes, will still be there.

Cheers,

Shella