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DAM's avatar
DAM
Contributing Cover User
2 days ago

MOVING ONE COMPANY FILE TO ANOTHER

Hi, we have 2 files under the same subscription.  One is Account Right Standard and the other is Account Right Plus.  The standard file handled all the company accounts and the AR Plus was an admin trust that performed all obligations for pays, super etc for all the employees.  We have downsized considerably and want to now finish up one of the files.  I'm thinking of keeping the AR Plus and moving all of the other AR Standard file data into AR Plus.  Is this possible?  

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    24 hours ago

    Hi DAM,

     

    Thank you for the post. To move your file to a different serial number, we first need to process a serial number removal. To initiate this process, please reach out to our live agent through our virtual assistant MOCA or submit a support request via MyAccount. This will allow us to assist you efficiently and ensure your file is transferred correctly.

     

    Regards,

    Sai

     

    • DAM's avatar
      DAM
      Contributing Cover User
      23 hours ago

      Thankyou Sai but the 2 files have the same serial number.

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