Thanks Gavin.
I'll phone Support and sort something out.
Can you let me know if you got a solution? I have the same issue.
Hi Gavin
I've come to a reconciliation with the problem but not a satisfactory solution.
After another call to my accountant that 2 to MYOB support my situation is this.
MYOB Pro, which superseded Essentials, can't be downloaded at all, but can't be upgraded to Account Right. Account Right has an Working Off Line facility, so maintaining an off line file isn't an issue.
After Pro subscription expires there is a 90 fee file access period . After that the file is plainly retained for a period that wasn't defined.
As my subscription was just over 90 days expired, I simply renewed my subscription.
I choose to do it direct, without going through my accountant.. I was perplexed to be paying $58 monthly . I'm not sure but that seems a lot more than I was paying when I was going through my accountant.
In conclusion I can't understand how MYOB can see that never downloading the data from Pro is an option . Surely Pro users are smaller businesses which are likely to close at some point.
What is the logic of that?
Good luck Gavin
Peter
