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PriyaSelvaraj's avatar
PriyaSelvaraj
MYOB Staff
2 years ago

AccountRight customers unable to login into their files-RESOLVED

CLOSED –  Resolved 27/10/2023 08:36:49AM AEDT   Thanks for your patience while we worked on this issue. Service has now been restored. UPDATE 3 –  Identif...
QLDcardio's avatar
QLDcardio
2 years ago

I am unable to log into MYOB also today however, error says "connection error".  Would this be the same as the known log in issue?

Kasey

  • PriyaSelvaraj's avatar
    PriyaSelvaraj
    MYOB Staff
    2 years ago

    Hi QLDcardio 

     

    Thanks for reaching out. Yes, it could be likely related to this incident.We see some customers get a "connection error" and few reports of file stuck on upgrading. 

     

    Appreciate your understanding.

     

    Cheers

    Priya Selvaraj

     

    • ClareBP's avatar
      ClareBP
      Contributing User
      2 years ago

      We are getting both of these messages. Any idea on how long before it's working again?

    • AUSTEC1's avatar
      AUSTEC1
      2 years ago

      Please advise when the 'connection error' be fixed as I too am having this issue

    • Jane271's avatar
      Jane271
      2 years ago

      I still cant access our file.  Been trying for 7 hours.  Would appreciate some help.

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