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PriyaSelvaraj's avatar
PriyaSelvaraj
MYOB Staff
2 years ago

AccountRight customers unable to login into their files-RESOLVED

CLOSED –  Resolved 27/10/2023 08:36:49AM AEDT   Thanks for your patience while we worked on this issue. Service has now been restored. UPDATE 3 –  Identif...
QLDcardio's avatar
QLDcardio

I am unable to log into MYOB also today however, error says "connection error".  Would this be the same as the known log in issue?

Kasey

PriyaSelvaraj's avatar
PriyaSelvaraj
MYOB Staff
2 years ago

Hi QLDcardio 

 

Thanks for reaching out. Yes, it could be likely related to this incident.We see some customers get a "connection error" and few reports of file stuck on upgrading. 

 

Appreciate your understanding.

 

Cheers

Priya Selvaraj

 

  • ClareBP's avatar
    ClareBP
    Contributing User
    2 years ago

    We are getting both of these messages. Any idea on how long before it's working again?

  • AUSTEC1's avatar
    AUSTEC1
    2 years ago

    Please advise when the 'connection error' be fixed as I too am having this issue

  • Jane271's avatar
    Jane271
    2 years ago

    I still cant access our file.  Been trying for 7 hours.  Would appreciate some help.

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