Forum Discussion

JillL1's avatar
JillL1
Experienced User
2 years ago

Accountright Premier upload 2nd online file

Hi   We are using Accountright premier and have one online file.    We are trying to upload a second file however are receiving the message that we need another subscription.    How do we get aroun...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi JillL1, 

 

Thanks for posting in the forum. 

 

If we have two subscriptions and we are using only one, we could normally reuse the other subscription for another file. I understand how this might be confusing. Generally, if we have STP active in the old file this might still consume the entitlement, may I know if you are using STP for the previous file? 

 

We look forward to your response. If you have any other concerns, feel free to post again to the forum. 

 

Cheers, 
Genreve

  • JillL1's avatar
    JillL1
    Experienced User
    2 years ago

    Hi Genreve

     

    Yes, the previously used 2nd file would have been using STP.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi JillL1, 

     

    Thanks for confirming this. 

     

    I will send you a private message to collect more data. 

     

    We look forward to fixing your issue with you. 

     

    Cheers,

    Genreve

    • JillL1's avatar
      JillL1
      Experienced User
      2 years ago

      Hi Genreve_S 

       

      I have not received a private message.    Could you re-send please.    Still waiting to resolve this issue.

       

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        2 years ago

        Hi JillL1, 

         

        Thanks for following up on this. 

         

        I sent you a new private message. Please respond to it with the information and we'll help check your subscriptions. 

         

        Cheers, 

        Genreve

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