Hi Casperpng
The email address you are using to log into the Forum with is the listed AccountRight Live Owner for that serial number. As such, you would be able to upload that file to the cloud using File>>Go Online (Upload this file).
For more information on uploading files to the cloud please see Help Article: Put your company file online
I m unable to upload. It says there was a problem uploading this file. A connection error may have occurred. Please try again later.
I initially tried uploading the file and it gave some errors. I tried uploading again but it said the file already existed so I renamed the file and tried uploading and got the above error.
Please assist
Hi Casperpng
Looking at your account I can see that do have file that was recently uploaded to the cloud but it has yet to be accessed. This file is ID 13: "OPIC POM Opxxxxxx". This is likely the company file that you have attempted to upload and the system has shown as being unsuccessful.
My recommendation would be go to Open a Company File>>Online and check that file that has been uploaded to ensure that A) it has been uploaded and you can access it and B) that it contains the current information.
