Default date is 2018
How do I change the date so it is not defaulting to 2018 when I am trying to run a report.
Forum Discussion
Hi there nuggetsnoodles,
You can always change the date before running the report. This can be done under the Filter Report window. Simply select the desired date range or specific date you need for your report, and then run the report with the updated date. You can refer to the screenshot below.
Best regards,
Doreen
Hi Doreen,
Sorry I think I did not explain myself clearly enough. I know to change the filters to my intended date.
My issue is the date is always 2018, and I have to manually bring it to 2024. Why is it always preset to 2018 and not the current date?
Hi nuggetsnoodles,
The problem you're experiencing with the date always defaulting to 2018 could be due to incorrect settings on your computer or within your AccountRight settings. First, make sure your computer's date and time settings are correct. Then, double-check your financial year settings by going to the Setup menu > Company Information.
If everything seems correct but the date still defaults to 2018, you should reach out to our support team for further assistance. You can connect with them via live chat through the virtual assistant MOCA or submit a support ticket through MyAccount.
Cheers,
Princess
mine does the same thing, it's very frustrating
Hi Jill10,
Have you checked your computer's region settings? If everything looks correct, you can also reach out to our support team through our live chat agents via the virtual assistant MOCA or submit a support ticket via MyAccount. This way, our team can look deeper into what might be causing the issue.
Cheers,
Princess
Hi Princess,
I have checked and it's 2024.
Just double checking that this is the information you are referring to?
Hi there nuggetsnoodles,
Since the financial year on your file is the current one, check the region settings on your computer. If you're still experiencing the 2018 issue when generating reports, it's best to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
Best regards,
Doreen
