Forum Discussion

Contributing User

4 days ago

Default date is 2018

How do I change the date so it is not defaulting to 2018 when I am trying to run a report.

Experienced User

Hi,

Yes I have checked those setting and they are correct. I think I have a quirky MYOB, it has lot's of glitches :(

Ultimate Cover User

3 days ago

Hi nuggetsnoodles , Jill10 , I would suggest clearing the cache for your browser. Cache's store old data, and occasionally need clearing out.

Then restart the browser and log in again. Post the result here.

Jill10
Experienced User
3 days ago
Hi Mike,

I can try this, thanks. I'm not using MYOB through a browser? it's the desktop version.
Doreen_P
MYOB Moderator
3 days ago
Hi there Jill10,

You can clear your AccountRight cache by checking this link. If you still encounter any issues after clearing cache, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

Best regards,

Doreen
Jill10
Experienced User
3 days ago
Hi Doreen_P

Thanks. I've done that, there were only two files in that folder. I've reopened and it's still stuck on 2022. I've got a few other issues, I will compile them and submit to MyAccount for checking.
Shella_A
MYOB Staff
3 days ago
Hi Jill10,

Got it. Since you've already reopened the files and it's still stuck on 2022, compiling your other issues and submitting them to MyAccount for checking is a good next step. This will help ensure all your concerns are addressed together.

Best regards,

Shella
Mike_James
Ultimate Cover User
3 days ago
Hi Jill10 , in that case clear the AccountRight cache, see https://community.myob.com/discussions/accounting_software_general/clearing-the-accountright-cache/592973
nuggetsnoodles
Contributing User
3 days ago
Hi Mike, I have done that because I get issues logging in. I clear my cache couple times a week. It does not do anything.