Forum Discussion

Contributing User

1 year ago

Default date is 2018

How do I change the date so it is not defaulting to 2018 when I am trying to run a report.

Ultimate Cover User

1 year ago

Hi nuggetsnoodles , Jill10 , I would suggest clearing the cache for your browser. Cache's store old data, and occasionally need clearing out.

Then restart the browser and log in again. Post the result here.

Experienced User

1 year ago

Hi Mike,

I can try this, thanks. I'm not using MYOB through a browser? it's the desktop version.

Doreen_P
MYOB Moderator
1 year ago
Hi there Jill10,

You can clear your AccountRight cache by checking this link. If you still encounter any issues after clearing cache, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

Best regards,

Doreen
Jill10
Experienced User
1 year ago
Hi Doreen_P

Thanks. I've done that, there were only two files in that folder. I've reopened and it's still stuck on 2022. I've got a few other issues, I will compile them and submit to MyAccount for checking.
Shella_A
MYOB Moderator
1 year ago
Hi Jill10,

Got it. Since you've already reopened the files and it's still stuck on 2022, compiling your other issues and submitting them to MyAccount for checking is a good next step. This will help ensure all your concerns are addressed together.

Best regards,

Shella
Mike_James
Ultimate Cover User
1 year ago
Hi Jill10 , in that case clear the AccountRight cache, see https://community.myob.com/discussions/accounting_software_general/clearing-the-accountright-cache/592973