Forum Discussion

MelO1's avatar
MelO1
Experienced User
1 year ago

Desktop File wont open in Web Browser

I have a desktop AccountRight file that won't open in web browser, keeps giving the message of Something went wrong, if the issue persists, contact MYOB support. When I try to setup a new user it gi...
Princess_R's avatar
Princess_R
MYOB Moderator
1 year ago

Hi MelO1,

 

I see you're having trouble accessing your desktop file online. Sometimes the "we're still getting your online file ready" message means there’s an issue with the file or its setup. Our support team can definitely help you sort this issue out. You can reach out to our phone or live chat support team. To connect with a live chat agent, start by contacting our virtual assistant, MOCA, through myob.com/support. If MOCA can't resolve your issue, it will transfer you directly to our live chat team for further assistance.

 

Cheers,

Princess

 

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