Forum Discussion
Princess_R
5 days agoMYOB Moderator
Hi MelO1,
I see you're having trouble accessing your desktop file online. Sometimes the "we're still getting your online file ready" message means there’s an issue with the file or its setup. Our support team can definitely help you sort this issue out. You can reach out to our phone or live chat support team. To connect with a live chat agent, start by contacting our virtual assistant, MOCA, through myob.com/support. If MOCA can't resolve your issue, it will transfer you directly to our live chat team for further assistance.
Cheers,
Princess