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CNC2065's avatar
CNC2065
Experienced Cover User
2 years ago

Email address & password not found

I have sent an invitation to an existing user to access the online file but when they accept and enter their email address & password they get a message saying there was no match for the email & password.  

  • Hi CNC2065 

    Please send us the user's email address and your product serial number by Private Message, and we'll check if the invitation has been accepted correctly from their end ?



    Update: Invites resent and users able to login. ^KS

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator

    Hi CNC2065 

    Please send us the user's email address and your product serial number by Private Message, and we'll check if the invitation has been accepted correctly from their end ?



    Update: Invites resent and users able to login. ^KS