Forum Discussion

Tarjak's avatar
Tarjak
Member
2 years ago

File stuck on upgrading on MYOB app on my computer for 2 days. We are trying to use the account on a different laptop usual and it continues to come up with the error code posted below.

image.png
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi Tarjak,

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

Regarding the error message you received when opening the company file, this is related to multiple reasons, such as your internet connection, including AccountRight to your security software or antivirus, and checking your Internet Explorer settings. It is also recommended to clear your AccountRight cache.

 

If the issue persists, kindly check the Help Article: Error: Connection error for more information regarding the error message you received.

 

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

 

Best regards,

Doreen

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