Forum Discussion

Shane7's avatar
Shane7
2 years ago

Fraud

MYOB Moderator,

 

I have had an issue with Fraud.

 

I have tried calling the MYOB number but after a significant amount of time, the call custs off. Multiples calls back and can not get to the front of the line befor ethe call cuts off.

 

The bot chat is unhelpful.

 

The written message I left a few days ago asking for someone to call, the call request hasn't been fulfilled.

 

How to I get to talk to a human on the phone to reset access given the faudster has the two factor authentication on their phone?

 

Many thanks

 

Shane

  • gavin12345's avatar
    gavin12345
    Ultimate User
    2 years ago

    Hi Shane7 

     

    While waiting for MYOB to get back to you, I suggest you log in and cancel their access, or set so they need a user name and password to sign in (rather than my.myob email address) and reset the password. Give the new password to the legitimate user.

     

    If unsure about any of this, see MYOB's online Support section and do a search for managing users or similar - you should find Support Notes to guide you.

     

    Regards

    Gavin

    • Shane7's avatar
      Shane7
      2 years ago

      Hi Gavin,

       

      Thanks for the suggestion however the person concerned had been allocated as the Administrator.

       

      The issue is the two factor authentication whereby to reset the password for the administrator function requires a code to be sent to a mobile number, which is the mobile phone of the perpetrator. 

       

      Soooo ... need MYOB's assistance.

       

      Strangely enough my ticket I lodged on line asking someone to call me, replied by email to me, very shortly after I posted here and send a couple of useless forms completely unrelated to my issue.  I'm sure you can imagine the frustration.

       

      Anyway, perhaps, maybe, possibly, by some miricle ... I may eventualy get a call from outside the matrix by the agents at MYOB.

       

      Thank you personally for the time taken to offer some advice ... it would have been a great solution is different circumstances.

       

      Regards

       

      Shane 

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