Forum Discussion

Datawiz's avatar
Datawiz
2 years ago

How can an online AccountRight subscriber access an offline AccountRight file?

Hi all, I have AccountRight V19.16 which I use  offline. Given my very low usage of MYOB, I can't justify the expense of an online subscription. My accountant, however, has ceased maintaining an of...
Liz_A's avatar
Liz_A
Valued User

Hi Datawiz 

 

Your accountant should still be able to use v19.16 regardless, as the licence is in your file not in the programme. I have all different Legacy versions on my Windows 10 laptop, as well as a few of the newer versions that I can run at the same time so there's no reason for your accountant can't process with your Desktop version.

 

Cheers

Liz

Datawiz's avatar
Datawiz
2 years ago

Thanks so much for your response Liz.

My problem is that the accountant has recently dispensed with his desktop (ie offline) MYOB apps and only maintains online MYOB subscriptions which he uses to process his clients online data files - he says I'm now his only offline MYOB client :(

I'm assuming there is no difference between online & offline versions of MYOB data files, so I guess my question is how does he move my offline data file to an online space?

Maybe he can readily do this when he's logged on to his online AccountRight app, but doesn't know how.

I'd much appreciate your thoughts.

thanks,

Allan

  • Liz_A's avatar
    Liz_A
    Valued User
    2 years ago

    Hi Datawiz 

     

    He may be able to upgrade the file to look at it but he wouldn't be able to use it for processing as it wouldn't be able to be confirmed and you wouldn't be able to use it without a subscription. He can download V19.16 under AccountRight v19 from here: https://www.myob.com/au/support/downloads but he may not want to do clients that are offline anymore. He can't force you to upgrade so you may be looking for a new accountant.

     

    Cheers

    Liz

    • Celia_B's avatar
      Celia_B
      MYOB Staff
      2 years ago

      Hi @Datawiz 

       

      Thanks for your post.

       

      Upon checking on this conversation. It seems that your accountant wanted to put your company file online so that he can process your online file. In this matter, Firstly, your company file should be transferred to an online file. by doing this:
       

      • You need to have an AccountRight subscription
      • An activated company file
      • To be the company file administrator
      • To be the company file owner or have the administrator access

       

      This Help Article : Put you company file online, or you can check on this link https://help.myob.com/wiki/display/ar/Put+your+company+file+online. This help article will guide you through the process of putting your company file online. 

       

      If you still need further assistance with this, I'm happy to assist. 

       

      If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

       

      Cheers, 

      Cel

       

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    2 years ago

    Hi Datawiz 

     

    May I know how you go about this issue? Please let me know if you need further assistance with this. I'm happy to assist you. 

     

    Cheers, 

    Cel

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