Forum Discussion

SimonD_PL's avatar
SimonD_PL
Member
7 months ago

HuxleyActivationException opening historic file

Hi there   I'm trying to open an MYOB backup, which we've previously validated as being OK, but am now getting an HuxleyActivationException when I try to open it in the latest version. The error lo...
Genreve_S's avatar
Genreve_S
MYOB Moderator
7 months ago

Hi SimonD_PL, 

 

Thanks for sending through the error log. That message can be a bit confusing, especially when you know the backup was working.

The HuxleyActivationException basically means the file’s stuck between two AccountRight versions and isn’t sure which one to use. Good news,  the AccountRight Hotfix Tool will sort it.

Jump to this link and follow the steps to fix it: https://community.myob.com/discussions/accounting_software_general/invalid-fingerprint-error/718667


Regards,
Genreve

  • Folklore's avatar
    Folklore
    Contributing User
    2 months ago

    I'm having invalid fingerprint issues, follwed all the suggestions and downloaded all the suggested files and still not working. Just wasted about 6 hours. I HATE DEALING WITH MYOB, CUSTOMER SERVICE IS NOT PART OF THE PACKAGE YOU BUY AND SUBSCRIBE TO

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