Hi Daph1,
Thanks so much for everything you’ve done so far. You’ve really covered all the key steps by checking the EQ intranet and seeing how things work in both the desktop and online versions of MYOB. Noticing that your In Tray documents show up fine when you switch to the online version or use a hotspot is a great clue.
Issues like this often happen if MYOB files get moved around on a cloud service like OneDrive. Usually, it just comes down to OneDrive is still finishing up its syncing, or there’s some sort of file access conflict. It’s worth giving OneDrive a quick look to make sure everything’s fully synced and that your files aren’t blocked or open somewhere else. Some OneDrive users have fixed missing data problems by following the steps outlined on this link.
And yes, downloading a fresh copy of your file straight from MYOB is totally safe and actually a really good idea.
Cheers,
Princess
