Forum Discussion

DonnaSRM's avatar
DonnaSRM
11 months ago

Keyboard Short Cuts not working

I am using AccountRight AU 2023.11.0   In mid December my Keyboard Shortcuts stopped working - I was too busy to look into, except to mention to our IT people who said that it was an MYOB problem (...
  • DonnaSRM's avatar
    DonnaSRM
    11 months ago

    Thanks Shella
    I have been using MYOB for a over 25 years and I have been using the shortcuts for as long as I can remember and they did work untill a few weeks ago.

    My IT people say that it is an MYOB issue - Your saying its an IT issue and I am stuck in the middle with no shortcuts.

     

    I can add and delete lines with shortcuts - just cant for any hot keys.

     

    I can use shortcuts in all other programs.

     

    I'll get our IT people to look at it with their glasses on!

     

    Thanks again.

    Donna

Shella_A's avatar
Shella_A
MYOB Staff
11 months ago

Hi DonnaSRM, 

 

Thank you for your post and welcome to the MYOB Community Forum. I hope you find plenty of useful information.

 

I have tested this in several versions of the program today ranging from AccountRight V19 to AccountRight 2018.2, both SE and PC. My understanding is that;

 

  • Alt+O  is available to use in the Receive Payments, Enter Sales, Receive Money or Spend Money windows. 

    Alt+U is available in Enter Enter Sales, Receive Money & Spend Money.
  •  
  • Alt+Y under purchase tab when you try to record new Purchase Item

 

These worked in all the recent versions of the program and older ones such as V19. However, if the issue persists after that it would be best to consult an IT professional as it appears to be an environmental issue as we know the program can perform these shortcuts. We also recommend checking the regional settings in Windows, specifically the keyboard. It needs to be set to US Qwerty, not US international.  

 

Do let me know how it goes. 

 

 

Cheers,

Shella

  • DonnaSRM's avatar
    DonnaSRM
    11 months ago

    Thanks Shella
    I have been using MYOB for a over 25 years and I have been using the shortcuts for as long as I can remember and they did work untill a few weeks ago.

    My IT people say that it is an MYOB issue - Your saying its an IT issue and I am stuck in the middle with no shortcuts.

     

    I can add and delete lines with shortcuts - just cant for any hot keys.

     

    I can use shortcuts in all other programs.

     

    I'll get our IT people to look at it with their glasses on!

     

    Thanks again.

    Donna

    • DonnaSRM's avatar
      DonnaSRM
      11 months ago

      Seems that it was an IT issue and it has been fixed now.

      • Shella_A's avatar
        Shella_A
        MYOB Staff
        11 months ago

        Hi DonnaSRM, 

         

        Thanks for the response. Glad to know that you're able to use shortcut keys.  Please be informed that we are now closing this thread. Feel free to start a new post in the future if you encounter any further issues. We're always delighted to assist you.
         

         

        Cheers,

        Shella

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