Update event not working

Hi KatCT I find it sad coming here seeing people need urgent help and MYOB not having pulled out all steps to up their support during this crucial time - especially on the two weekends until the 14th.

Have you tried reversing the said pay entry and re-processing it with the updated pay category? Might work?

Thanks NikkiParsons 

I was hoping to avoid that as it's a pay from September last year, and I didnt want to unlock periods etc.....it's also kinda the point of the update event 🙄

I amended another employee's pay history in their card file yesterday and sent that event through succesfully.

I am working through MYOB's step-by-step instructions for EOFY finalisation, and they're not working.....

Today I got an auto-email from the Community Forum asking me if your response NikkiParsons was a solution.

MYOB - it is not!!!!

Your update event has not corrected my employees end of year figures.  I have followed your instructions to the letter, and your update event has not worked.

Can someone please respond.

Hi,

I read below that you have periods locked.  Maybe unlock the period and try and send an Update Event for the 2023 year.   

We  had the same issue with changing a category (payroll) and then couldn't lodge an update.  We use category tracking (not related to payroll) but once I turned that off and tried again to send an update through STP it worked.

M_kear thanks for your response.

Had tried unlocking the period, and we don't have category tracking enabled.

I have had a response from a moderator on a different thread, will post here if the suggested solution works.

Hi KatCT.

Thanks for posting. 

Is this for an employee that is terminated? If it is before sending the update event make sure to remove the termination date on the employee card, ensure the employee card is active, and remove the employee in the employee termination tab in STP.

Let me know if you require any further assistance with this. I'm happy to assist. 

Cheers, 
Genreve

Thanks Genreve_S 

The employee hasn't been terminated.  

I have had another suggestion from another MYOB Moderator (Doreen_P), which requires me to clarify something with our accountant.  Hopefully that will happen today, if the solution works I will post here.

Hi KatCT, 

Thanks for letting me know. 

If you run into any issues or need further assistance feel free to post on this thread too. We're happy to help. 

Cheers, 

Genreve

Hi KatCT 

Thanks for letting us know that this issue has been resolved already. Please feel free to post again if further assistance is needed.

Best regards,

Doreen