Loss of multi user access
Select location does not allow choice of desktop Today we have being denied multi user assess which is seriously affecting our teams ability to opperate. Currently trying to resolve via some new...
Forum Discussion
hI majestic200 , it appears you are using Premier v19.x, and your previous post was related to this issue. Have you closed down all Premier logins, then check for log files in the data folder and delete them.
If you are accessing the file via a terminal server, you should check for loggied in users of myobp.exe (in the program folder), and force close those as well. If you or your IT support have done that, restart the server.
Thanks Mike for advice.
I have finally resolved after 1/2 a day first with a hopless chat bot service and finally after obtaining phone line with ~1 hr wait corrected from MYOB end.
It appears our file had been changed to single user and this was pushed through on a file opening confirmation.
I feel very let down by MYOB and their down graded customer service.
Ive taken note of you company and when i can recover lost time will contact yor for options on going
Cheers
Hi majestic200,
Thank you for your post and welcome to the Community Forum.
We are glad that the issue has been resolved. And we would also like to thank Mike_James for sharing insights. We understand your frustration, and this is not an experience we want to provide our customers with. We regret the inconvenience has caused you. Your patience is very much appreciated.
If you require any further assistance or questions, please feel free to post again. Rest assured that one of the MYOB Community Forum Moderators will attend it.
Kind Regards,
Cel
I would appreciate an explincation of how the issue of the down user license number down grade from 8 to 1 was caused which was pushed through during a MYOB company file automatic confirmation process.
And how if should be resolved with out wasting 1/2 a day trying to deal with a chat bot.
As this appeared to be a MYOB caused, they need a far more efficient resolution process.
Our monthly invoice received today states we are provided "MYOB Payroll (Bundled) Recurring businesSUPPORT"
It was lacking wehen we needed it.
Hi majestic200,
Thank you so much for your post and I'm sorry to hear that. I really appreciate your patience and understanding about this issue and I do apologize for the delayed response. This issue may have occurred because AccountRight wasn't closed properly on certain workstations, which may have left lock files behind. To resolve this, kindly ensure that all users exit the program and proceed to search for and delete all lock files located on the server. For detailed, step-by-step instructions, please refer to this support note. Locked company files.Feel free to post again, we're happy to help.
Regards,
Earl
Hi majestic200 , good to know it is resolved. Had a similar case last week, I should have remembered!
