Forum Discussion

2 years ago

MYOB 2023.3 Not responding & not opening any company files

Hi Guys, It seems MYOB has done an update overnight and now wont let me access any of my company files. It just keeps freezing, not responding and then eventually timing out. I'm not able to do ...

PatrickNguyenMP

2 years ago

Hi there,

I think it is likely that you are having an Invalid Finger Print Error. We contacted MYOB and they tell us to download this hotfix tool:

http://download.myob.com/au/AccountRight/AccountRightHotFix/Data%20Hotfix%20-%20Invalid%20Fingerprint%20error%20-%20AccountRight%202020.2.zip?_ga=2.13484919.1384122869.1681699526-2002326869.1679969355

Put the infected file in there it it should work.

Cheers.

leisadds
Experienced User
2 years ago
I have tried to download the http://download.myob.com/au/AccountRight/AccountRightHotFix/Data%20Hotfix%20-%20Invalid%20Fingerprint%20error%20-%20AccountRight%202020.2.zip?_ga=2.181161698.454450063.1683075378-566095811.1681776576 but says it invalid?
- leisadds
  Experienced User
  2 years ago
  Got it to work thanks.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Find technical support and help for all MYOB products in our online help centre

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

MYOB Academy

Forum Discussion

MYOB 2023.3 Not responding & not opening any company files

Looking for something else?

Related content

NOT RESPONDING

MYOB Not Responding

Cant open Company file

Not responding / crashing / hanging / stuck hourglass

AccountRight not responding

Cannot open company file - Back up in progress

Company File Login gives error message "not responding"

Unable to Open file