Forum Discussion

Gilbert099's avatar
Gilbert099
2 years ago

MYOB file isnt showing when I log in

Hi Team   I have been invited to join an online company file - when I go to log in the file does not appear  the serial number is 6087 and 5354   can you please assist asap   Thank you
Leneth_A's avatar
Leneth_A
Former Staff
2 years ago

Hi Gilbert099

 

Thanks for your post. Please allow me to extend you a very warm welcome to the Community Forum. I hope you find it a useful tool.

 

In this matter, you would need to check with the Administrator of the company file if they have given you access already. Could you also confirm the email address you are using to log in through private message?

 


Please don't hesitate to post again if you need help in the future.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Cheers,
Leneth

  • Gilbert099's avatar
    Gilbert099
    2 years ago

    Hi 

     

    Thank you for that however both adminstrators have given me access and reset everything and still no joy!

     

     

    Thank you

     

    Angela

    • Leneth_A's avatar
      Leneth_A
      Former Staff
      2 years ago

      Hi Gilbert099

       

      Thanks for the update. Apologies for the delayed response.

       

      Based on the email address that you have provided it does appear that you have accessed to the file as a file user. As that access does appear to be showing as Active, I am unable to see any reason why you wouldn't be able to see the online file.

       

      If you still not able to see the online file, I would recommend ensuring that you are using the latest version of the program (AccountRight 2023.4). The version of the software is listed at the top of the Welcome Window before selecting Open a Company File.

       


      Please let me know if you need further help.

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

       

      Cheers,
      Leneth

      • Gilbert099's avatar
        Gilbert099
        2 years ago

        Hi Leneth

         

        I am able to access the files online but am unable to on the desktop

         

        Can you please advise how to sort this out please

         

        Thank you

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