Forum Discussion

ChristopherA's avatar
ChristopherA
Contributing Cover User
1 month ago

MYOB username and password reset

After 5 years of using Deputy with MYOB it is now asking me my MYOB username and password. I am an administrator and it is not accepting my email and password. It appears to want the Administrator as...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
1 month ago

Hi ChristopherA,

 

I can see why this one's a bit confusing. From what you've described, it looks like an Administrator password may have been set up at some point. That's why it's no longer accepting the password field as blank anymore. The best step is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. The team there can securely check things on the backend and help you get that password reset so you can reconnect Deputy to MYOB without the headache.

 

Regards,

Sai

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